Privacy Policy

Steam & Stitch Co.

Last updated: July, 2026

Steam & Stitch Co. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how Steam & Stitch Co. collects, uses, and discloses your personal information when you visit our store, use our services, or interact with our website.

This Privacy Policy applies to our website, steamandstitch.co, and its associated subdomains (collectively, our "Service"), as well as to information collected in-store during the provision of our dry cleaning, garment care, and alterations services.

By accessing or using our Service, or by leaving garments with us for care, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

Definitions and Key Terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, they are strictly defined as:

•     Cookie: a small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference.

•     Company: when this policy mentions "Company," "we," "us," or "our," it refers to Steam & Stitch Co., a business incorporated in Canada and responsible for your information under this Privacy Policy.

•     Country: where Steam & Stitch Co. is based, in this case Canada.

•     Customer: refers to the individual or organization that engages Steam & Stitch Co. for dry cleaning, garment care, or alteration services, or who otherwise uses our Service.

•     Device: any internet-connected device such as a phone, tablet, or computer that can be used to visit steamandstitch.co and use our Service.

•     IP address: every device connected to the internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks and can often be used to identify the general location from which a device is connecting to the internet.

•     Personal Information / Personal Data: any information that, directly or indirectly, or in combination with other information, allows for the identification or identifiability of a natural person.

•     Service: refers to the dry cleaning, garment care, and alterations services provided by Steam & Stitch Co., both in-store and through steamandstitch.co.

•     Third-party service: refers to service providers, contractors, and partners whose tools or services we use to operate our business.

•     Website: Steam & Stitch Co.'s website, accessible at https://steamandstitch.co.

•     You: a customer, prospective customer, or visitor to our Service.

What Information Do We Collect?

We collect information from you when you visit our store, drop off garments, request an alterations consultation, use our website, contact us, or fill out a form. The information we collect may include:

•     Name

•     Phone number

•     Email address

•     Home or business address (for pickup, delivery, or shipping of garments, where applicable)

•     Garment and order details (item descriptions, care instructions, alteration notes, ticket numbers)

•     Payment information (processed securely by our payment processor; we do not store full card numbers)

•     Communications you send us (including messages, photos of garments, and support requests)

When you visit our website, we may also automatically collect technical information such as your IP address, browser type, device type, referring pages, and general location information through cookies and similar technologies.

How Do We Use the Information We Collect?

Any of the information we collect from you may be used in one or more of the following ways:

•     To process, complete, and follow up on your garment care, dry cleaning, and alterations orders

•     To contact you regarding the status of your order (for example, when your items are ready for pickup)

•     To personalize your experience and better respond to your individual needs and preferences

•     To improve our services and website based on the information and feedback we receive

•     To process transactions and issue receipts or invoices

•     To respond to your inquiries, requests, or customer service needs

•     To send periodic emails or messages about promotions, service updates, or reminders (only where permitted by law and where you have consented to receive them)

•     To meet legal, regulatory, tax, and record-keeping obligations

Do We Share the Information We Collect with Third Parties?

We do not sell your personal information. We only share it in the limited circumstances described below:

Service providers: We engage trusted third-party providers to help us operate our business — for example, payment processors, point-of-sale and appointment-booking software, website hosting providers, email and SMS notification services, and web analytics providers. These providers only receive the information they need to perform their services for us, and they are contractually required to protect it.

Legal and safety: We may disclose personal information to government agencies, law enforcement, or private parties where we believe, in good faith, that disclosure is necessary to comply with applicable laws, respond to legal process, enforce our terms, protect the rights, property, or safety of any person, or prevent illegal activity.

Business transfers: If Steam & Stitch Co. is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of some or all of its assets, your personal information may be transferred as part of that transaction, subject to the terms of this Privacy Policy.

Where and When Is Information Collected?

We collect personal information directly from you when you visit our store, drop off or pick up garments, use our website, book an appointment, contact us by phone or email, or otherwise interact with our Service. We may also receive information from third parties, such as payment processors confirming a successful transaction.

How Do We Use Your Email Address and Phone Number?

If you provide us with your email address or phone number, we may use them to contact you about your order (for example, order confirmations, ready-for-pickup notifications, and receipts). Where you have opted in, we may also send occasional messages about promotions, seasonal reminders, or service updates. You can unsubscribe from marketing messages at any time by clicking the unsubscribe link in any marketing email, replying STOP to a text message, or contacting us directly. Transactional messages related to your active order will continue even if you unsubscribe from marketing.

Could My Information Be Transferred to Other Countries?

Steam & Stitch Co. is based in Canada. Some of the third-party service providers we use — such as website hosting, analytics, and email delivery — may store or process information outside of Canada, including in the United States. When your information is transferred outside of Canada, it may be subject to the laws of the country where it is stored, and foreign courts, law enforcement, or regulatory agencies in those jurisdictions may be able to obtain access to it under their laws. We take reasonable steps to ensure that any service provider handling your information provides an appropriate level of protection.

Is the Information Collected Through Our Service Secure?

We take reasonable precautions to protect the security of your information, using a combination of physical, technical, and organizational safeguards. Payment information submitted through our website is transmitted using industry-standard encryption (TLS/SSL) and processed by our payment provider; we do not store full credit card numbers on our own systems. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any account credentials confidential and for notifying us promptly if you believe your information has been compromised.

Can I Access, Update, or Correct My Information?

You have the right to ask us what personal information we hold about you, to request that inaccurate information be corrected, and to request that we delete personal information we no longer need to keep. You can do this by contacting us using the details at the end of this policy. We may ask you to verify your identity before acting on a request, and some information may need to be retained to comply with our legal or regulatory obligations (for example, tax records).

Personnel

If you are an employee, contractor, or job applicant of Steam & Stitch Co., we collect the personal information you voluntarily provide to us (for example, your name, contact information, resume, work eligibility documents, and, where applicable, payroll and tax details). We use this information for human resources purposes — including recruitment, hiring, administering employment and benefits, and complying with our legal obligations as an employer. You may contact us to: (1) update or correct your information, (2) change your preferences about how we communicate with you, or (3) request a record of the personal information we hold about you. These updates, corrections, or deletions will have no effect on information we are legally required to retain (such as tax and payroll records) or information we have already shared with third parties in accordance with this Privacy Policy.

Sale of Business

We reserve the right to transfer your personal information to a third party in the event of a sale, merger, financing, reorganization, or other transfer of all or substantially all of the assets of Steam & Stitch Co. (or a portion of the business to which the Service relates), or in the event that we discontinue our business or become the subject of bankruptcy or similar proceedings. In any such transfer, the acquiring party will be required to honour the commitments set out in this Privacy Policy, or to provide you with notice and an opportunity to object before any change in how your personal information is handled.

Affiliates

We may disclose personal information about you to our corporate affiliates. For purposes of this Privacy Policy, "corporate affiliate" means any person or entity that directly or indirectly controls, is controlled by, or is under common control with Steam & Stitch Co., whether by ownership or otherwise. Any information about you that we share with a corporate affiliate will be handled by that affiliate in accordance with the terms of this Privacy Policy.

How Long Do We Keep Your Information?

We keep your personal information only as long as we need it to provide our services to you, to comply with legal, tax, and accounting obligations, or to resolve disputes and enforce our agreements. When we no longer need your information, we will delete it or anonymize it so that it can no longer be associated with you.

How Do We Protect Your Information?

We implement a variety of security measures to help keep your personal information safe, including restricted access to customer records, secure payment processing, and use of reputable third-party providers with their own security programs. Despite these safeguards, no system can be guaranteed 100% secure. If we become aware of a security breach that affects your personal information, we will notify you and the appropriate authorities as required by law.

Governing Law

This Privacy Policy is governed by the laws of Canada and the province in which Steam & Stitch Co. operates, without regard to conflicts-of-law principles. Our handling of personal information is subject to Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.

Your Consent

By using our Service, dropping off garments with us, making a purchase, or providing us with your personal information, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy.

Links to Other Websites

Our Service may contain links to websites operated by third parties. This Privacy Policy applies only to our Service and not to any third-party sites. We are not responsible for the content, privacy practices, or accuracy of information on those sites. We encourage you to review the privacy policies of any third-party website you visit through a link on our Service.

Cookies

We use cookies and similar technologies on our website to help it function properly, remember your preferences, and understand how our website is used. A cookie is a small piece of data stored on your device by your web browser. Most web browsers allow you to disable cookies through your browser settings; however, disabling cookies may affect the functionality of our website. We never place personally identifiable information directly in cookies.

Tracking Technologies We Use

Google Analytics

We use Google Analytics to understand how visitors interact with our website (for example, which pages are visited most, how visitors arrived at our site, and general information about device and browser types). Google Analytics uses cookies to collect this information. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, available from Google.

Google Maps API

We use the Google Maps API to display our store location and provide directions on our website. The Google Maps API may collect information from your device (such as IP address and general location) for security and service-delivery purposes. Information collected through Google Maps is handled in accordance with Google's privacy policy.

Cookies (Functional and Analytics)

As described above, we use cookies to support the performance and functionality of our website. Some of these cookies are non-essential; however, disabling them may cause certain features to become unavailable.

Local Storage and Sessions

Our website may use local storage and session storage — browser-based storage mechanisms that let a website remember information between page loads and visits. These technologies are used for functional purposes such as maintaining your preferences and are not used to store personally identifiable information.

Information for Visitors from the European Economic Area (GDPR)

If you are visiting our Service from the European Economic Area (EEA), the United Kingdom, or Switzerland, you have certain rights under applicable data protection laws, including the General Data Protection Regulation (GDPR). These rights include the right to access your personal information, request correction or deletion, restrict or object to processing, and, where processing is based on consent, to withdraw that consent at any time. To exercise any of these rights, please contact us using the information below. We will respond within the timeframes required by law.

Our lawful bases for processing your personal information include: performing the service you have requested from us (for example, cleaning or altering your garments), complying with legal obligations, and, where relevant, your consent (for example, for marketing emails).

Children's Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without verified parental consent. If you are a parent or guardian and you become aware that your child has provided us with personal information without your consent, please contact us and we will take steps to remove that information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When we make changes, we will post the revised policy on this page and update the "Last updated" date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Third-Party Services

We may display, include, or make available third-party content — such as embedded maps, analytics tools, or links to third-party websites or services ("Third-Party Services"). We are not responsible for any Third-Party Services, including their accuracy, completeness, legality, or privacy practices. Your use of any Third-Party Service is at your own risk and subject to that third party's terms and conditions.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Company: Steam & Stitch Co.

Email: info@steamandstitch.co

Website: https://steamandstitch.co

 

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